This is your dedicated space for secure communication between customers and designers. Use this Messaging Center to exchange messages and files, such as finalized book covers.
Important Information:
- Sharing email addresses, URLs, or any other external links is not allowed.
- All communication and file exchanges should take place within this system.
- To ensure compliance with our guidelines and to assist in case of issues, our support team has access to the messages.
- The designer will always initiate contact with the customer. Customers do not need to and cannot contact the designer first.
- If the designer does not respond within 5 days, you can contact support for assistance.
We encourage you to keep your communication professional and focused on your orders.
If you need help, our support team is always here for you.
We aim to respond to all messages within 24-48 hours during our service hours Monday to Friday, 8:00 AM – 4:00 PM CET.
Happy messaging!
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